What is Customer Relationship Management (CRM)?

CRM is an acronym for the term Customer Relationship Management and in simple terminology is a methodology on how an enterprise manages customer relations in an organised way. Enterprises often use CRM software to improve their customer relations and sales interactions in a more organised and global way.

Why Microsoft CRM 3.0?

Microsoft CRM 3.0 is a customer relationship management (CRM) solution that provides the capabilities and tools required to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft Dynamics CRM 3.0 delivers a fast, highly customizable, and affordable solution. It shows measurable improvements in every business process, enabling closer relationships with customers through their Microsoft CRM system.

What is hosted Microsoft CRM 3.0

Some enterprises cannot justify the upfront investment in such a CRM application, for these enterprises CRM as a hosted solution provides a better cost-effective alternative. Hosted CRM is build around Microsoft Dynamics CRM 3.0 to allow customers to gain advanced customer relationship management functionality over the Internet. All that is required to take advantage of hosted CRM is an internet connection. For more information please contact us

Why Brett Technologies?

Brett Technologies has experience in successfully implementing Microsoft Dynamics CRM for a variety of clients in different industries including Real Estate, International Property, Media, Insolvency and Automotive. Some of these implementations have included web and e-commerce integration as well as complete cross company workflow systems that ensure the delivery of improved client experience and service. We also have developed some comprehensive marketing tools that will strengthen your marketing effectiveness.

Microsoft CRM 3.0 provides a complete suite of powerful marketing, business management, sales and service capabilities, all with a familiar and consistent user experience based on Microsoft Office and Microsoft Outlook®.

Whilst every Microsoft CRM 3.0 implementation is unique, all CRM 3.0 success stories rely upon fast and proficient user adoption. Because Microsoft CRM 3.0 is integrated directly into your Microsoft Office system it provides a familiar environment for users. Microsoft Outlook users can easily navigate between email, calendaring, contacts, and tasks. Additionally, for offline functionality, users can simply click “go offline” within Microsoft Outlook to take Microsoft CRM 3.0 data with them as they head out of the office.

Use Microsoft CRM Sales with the Outlook client to utilise CRM in a disconnected or remote user mode. If you don’t have access to your company PC but you have access to the Internet, you can utilize the web client of Microsoft CRM to gain access to your important CRM data, tools and more.

With many successful implementations of Microsoft CRM 1.2 and the current 3.0 version, Brett Technologies has gained skills and knowledge in customising and writing plug-ins. This allows us to help you in integrating Microsoft CRM into your work place and procedures.

Brett Technologies has a wealth of experience in CRM consulting and training. This provides a professional level of consulting and training to take place to allow our customers to understand and gain high return on their Microsoft CRM system.

We offer expertise in CRM 3.0 licensing, CRM 3.0 deployment/ installation, CRM 3.0 customisation, CRM 3.0 training and CRM 3.0 support but most of all we strive to make Microsoft CRM 3.0 work for your organisation.

For more information on how Microsoft CRM and Brett Technologies can help you improve your customer management and marketing effectiveness please contact us

To read more on Microsoft CRM click here

To read Microsoft CRM whitepapers please select a link below:

Microsoft Dynamics CRM 3.0

Microsoft CRM 3.0 Enterprise Connectivity