Client Information
Contact Person J.Smith
IT Manager R.Jones
Servers Managed 1
Workstations Managed 4
Total Systems Managed 5
System Activity Last 30 Days
Patch Scans Completed 49
Patches Installed 9
Audits Completed 62
Backups Completed 0
Ticket Status
Tickets Created Last 30 Days 34
Total Tickets Past Due 29
Tickets Closed Last 30 Days 2
Total Closed Tickets 2
Total Open Tickets 32
Disk Space Used
Network Health Score
Patch Score 55% * 1/6
OS Score 100% * 1/6
Disk Score 85% * 1/6
Ticket Score 40% * 1/6
Event Log Score 80% * 1/6
Backup Score N/A * 1/6
Alarm Score 0% * 1/6
 60%
Operating Systems
Patch Status
Alarm Notifications
Alert Application Change 15
Alert Event Log 17
Alert LAN Watch 10
Alert Low Disk Space 1
Agent Set Counter(s) in monitor set Base Server Performance Base Server Performance 1
No SNMP Alarms Found 0
No System Check Alarms Found 0
License Summary
Servers
Windows 2003 Server Standard Edition Service Pack 2 Build 3790   1
Total  1

Workstations
Windows XP Professional Edition Service Pack 2 Build 2600   4
Total  4

Microsoft Office Licenses 
Office 2007 0
Office 2003 4
Office XP 0
Office 2000 0
Office 97 0
Total 4
How To Read This Report:
System Activity
  • Patch Scans Completed – The total number times machines have been scanned for installed and missing security patches.
  • Patches Installed – The total number of security patches that have been installed on machines.
  • Audits Completed – The total number of times machines have been audited for hardware and software changes.
  • Backups Completed – The total number of times machines have been successfully backed up.
Ticket Status This section provides a quick overview on the status of Help Desk Tickets. A good status indication is that there are no overdue tickets and more closed tickets than open tickets.
Disk Space Used Displays the percentage of hard drive space used on either all machines or just servers. These relate to network drives or shared folders. A good status indicator is that the space used is less than 60%.
Network Health Score This is a weighted average calculation that provides an At a Glance overall all network health score. Individual items are scored 0% (lowest) to 100% (highest). Scores are totaled, averaged and weighted to generate a percentage.
Operating Systems Displays the different Windows operating system platforms installed on machines in the network. A good status indicator is that all mission critical machines or server have Windows 2000 or higher installed.
Patch Status Displays the current amount of patches needing to be installed on machines in the network. A good status indicator is zero un-scanned machines and a very low number of machines missing patches.
Alarm Notifications Displays the total number of each alarm notification generated. Alarms are not generally bad or good. Alarms are the result of proactive monitoring of key system elements. Alarms provide the basis for behind the scene actions that keep the network healthy and operational.
License Summary Displays the total of all Microsoft Server, Workstation and Office licenses.