Managed Information Technology Services (MITS) - Fast and Easy Deployment

MITS Help Desk is a comprehensive integrated help desk and trouble ticketing system that helps IT professionals easily manage user’s expectations by providing IT support personnel with the tools they need to resolve issues quickly. Users and support personnel can interact in real time to report, diagnose and resolve issues without ever having to physically visit the desktop.

MITS’s Help Desk and Trouble Ticketing software can be deployed in minutes. The application is very easy to use and does not require consultants or long training cycles to start using it. It can be accessed from anywhere and does not require special servers or reconfiguration of your existing computing infrastructure. Keep track of issues, resolve them quickly and increase customer satisfaction today!

Key Features:

• Flexible Configuration
• E mail Alerts
• Accessible From Anywhere
• Full History Retention
• Integrated Secure Online Chat
• Comprehensive Reporting
• Easy to Use
• Rapid Deployment
• Integrated with Remote Control
• Integrated with Hardware and Software Inventory