Managed IT Services (MITS) and IT Support

The capabilities and benefits include:

• A constantly updated inventory that details actual configurations and all software deployed at a workstation/server level. In this way we can be sure that our clients are licence compliant and we can see immediately if users are installing their own applications on the company’s network and systems.
• Remote takeover and support of desktops provides timely assistance to users.
• Patch management capability ensures that all security and virus updates are applied throughout the computer network including roaming and remote users. This allows for the whole computer network to be kept up to date and ensure the highest level of network security is used.
• With the network monitoring and alerts we are able to configure the system to automatically inform us of potential problems such as shortage of disk space etc, ensuring that action is taken before it affects production
• The Help Desk facility allows all users to simply click on the Help Desk icon on their PC and automatically generate a ticket into which they can provide their own description of a problem. The ticket is then fully managed by the system throughout the fix process.
• The network policy enforcement and backup management are useful capabilities to help us maintain complete control over users and data across the whole business.
• The reporting capability allows us to deliver key performance reports to client’s management as well as detailed reports identifying areas of focus for the IT support team. This aspect of the Managed IT system allows for proactive support by locating which areas of the computer network are weak.

For more information on managed IT services at Brett Technologies and the benefits please use the links below:

Backup Disaster Recovery
Comprehensive Reports
Computer Audit Discovery
Endpoint Security
Event Log Monitoring Alerts
Fast and Easy Deployment
Flexible Administration
Help Desk
Maximum Security
Network Monitoring Alerts
Network Policy Enforcement
Patch Management
Remote Desktop Management

Brett Technologies has chosen to host it’s Kaseya management server with Rackspace who provide world-class hosting facilities with near one hundred percent up-time guarantee. For our larger clients we are able to provide them full access to their part of the system giving them all the benefits of Kaseya without the capital cost. In these circumstances Brett Technologies generally provides the top-end elements of the support service whilst the client’s IT department deals with the more day to day.